Terms and Conditions

Castle Race Series (a trading division of Matrix Events Limited) Terms & Conditions



  2. PARTICIPATION (For all participants and discipline specific)
  3. BOOKINGS AND PAYMENTS (not applicable to Charity Participants)


  • Macmillan Cancer Support Terms & Conditions
  • Yellow Jersey Terms & Conditions


Adult” means a male of female participant aged 16 year of over.

Agreement” means the terms by which a Event Party agrees to work with the Event Organiser in relation to Event.

Charity” means the charity that has reserved the Charity Participant’s place in the Event.

Charity Entry, Charity Place” means the distance format undertaken without payment or a reduced payment by a participant in exchange for a specified fundraising pledge specified by the Charity. Subject to terms laid out at the end of this document under “Macmillan Cancer Support Terms & Conditions – Castle Race Series”

Charity Participant means the person named on the Charity bond registration.

Charity Partner” means a Charity that has formed an agreement with the Event Organiser.

Conditions” means these terms and conditions of entry for the Event.

Cut-off Time” means the limit on the time taken to complete sections of the Event.

Donation” means donating to a Charity Partner

Entry Fee” means the price of entry into the Event as set out in the Entry Form.

Entry Form” means the online registration website pages which must be completed in order to participate in the Event.

Event” means the event named on the Entry Form created by the Event Organiser.

Event Information” means information provided by the Event Organiser in relation to the Event.

Event Organiser” means Matrix Events Limited a company registered in England & Wales with company registration number 4225277. Castle Race Series is a trading division of Matrix Events Limited.

“Event Partner” means a third party the Event Organiser has an Agreement with.

“Finish Time Results” means result service provided by a Event Partner.

“Group Insurance Policy” Insurance Policy Wording laid out at the end of this document under “Yellow Jersey Terms & Conditions”.

“Insurance Policy Wording” means the Terms to which the Participant is bound if a purchase is made in relation to One day event cover for your Bike and Entry Fee Insurance.

“Multi Discipline” means any two or three disciplines making up a race format, such as Triathlon, Duathlon, Aquabike and Aquathlon 

Participant” means the person or persons named on the Entry Form who will be participating in the Event.

Race Fee and Pedal Cycle Insurance means the Group Insurance Policy opt in section on the Entry Form.

“Singe Discipline” means an Event making up a single discipline race format, such as Swim, Cycle or Run

“Supplier” means a third party Event Partner the Event Organiser has an Agreement with.

Training Day” means a training day on a date notified by the Event Organiser for Participants in relation to Triathlon or Multi Discipline Events.


1.1 These Conditions shall apply in place of and prevail over any terms or conditions (whether or not in conflict or inconsistent with these Conditions) contained or referred to in any documentation submitted by the Participant or in correspondence or elsewhere or implied by trade custom, practice or course of dealing. A variation of these Conditions is only valid if the Event Organiser gives notice to the Participant in writing in any official Event material or correspondence prior to the Event (including via email or other electronic means). All references to Participants shall include Charity Participants unless expressly stated otherwise.

1.2 The Participant shall be deemed to have accepted these Conditions upon completion of the Entry Form or in the case of Charity Participants, by completion of entry forms provided by their designated Charity, if applicable. By accessing and or completing the Entry Form, the Participant is agreeing to the Event Organiser making use of the data provided on the Entry Form for Event Information purposes and other marketing communications organised by the Event Organiser. The Event Organiser agrees that the Event Form email and or postal address data will not be passed on to any Third Parties, with the exception of any Event Partners who require Participant data to fulfil their Agreement, such are Timing Time Results and Participant photography. The Charity Partner will require Participant data relating to a Charity Place Participant and any Donation made during the Entry Form.

1.3 The Event Organiser primarily uses email to communicate with its Participants. By entering this Event,  the participant agrees to receive emails regarding their Event booking. Other Event Organiser emails, such as newsletters and promotions, have an ‘unsubscribe’ link, but race specific emails do not have this link.

1.4 The Event Organiser cannot be responsible if Event information does not reach the intended recipient by email. The onus is on the competitor to ensure that their Spam filters will allow the Event Organiser emails through to their email address books. The Event Organiser can only be responsible for ensuring that the email address provided is the one to which Event emails are sent. All specific Event emails and race information packs that are sent to competitors are also posted on the website race page.

1.5 The Participant agrees that their name and contact details can be used by Event Organiser and their Event partners for the purposes of

  • the promotion and marketing of the Event;
  • adding their contact details to a mailing list be informed of any future events and services, such as leisure activities relating to either similar types of events or activities.
  • promotional and marketing material in respect of similar events, other community-based activities organised by our Event partners.

1.6 The Event Organiser shall take all necessary steps to ensure that personal information or marketing information pertaining or relating to you which comes into the possession or control of the Event Organiser or their Event partners shall not be:

  • used or reproduced in whole or in part in any form except for the purposes outlined in these Conditions.

1.7 If you would not like Event Organiser or their Event partners to use the Marketing Information or Personal Information other than for purposes related solely to your participation in the Event, please e-mail the Event Organiser. 


2.1 The Participant acknowledges that participation in the Event is physically strenuous. It is acknowledged that participation in the Event will be physically demanding and the Participant is aware of the nature of the Event and associated medical and physical risks involved.

2.2 The Participant agrees that he/she is physically capable of competing in the Event and agrees to be solely responsible for his/her actions and the Event Organiser, its officers, employees, agents, affiliates, associated companies, sponsors or medical advisers are not responsible for any injury or illness that the Participant may suffer as a result of his/her participation in the Event (unless caused due to the negligence of the Event Organiser). The Participant accepts that should any medical or physical condition arise prior to the Event which is likely to affect his/her ability to compete, the Participant will withdraw in accordance with these Conditions. The Participant acknowledges the exclusion of liability and indemnity provided in clause 5 of these Conditions.

2.3 In respect to Multi Discipline Events, the Participant agrees to abide by all applicable rules and regulations of the relevant sporting governing bodies, including British Triathlon Federation (“BTF”), Triathlon Ireland (“TI”), the Fédération Française de Triathlon (“FFT”) and the UK Obstacle Sports Federation (UKOSF) that oversee the Event, as well as competition and doping rules and the rules and regulations of the International Triathlon Union (“ITU”).  The Participant shall not be entitled to a refund of the Event Fee if he or she is disqualified from the Event as a result of an infringement of these Conditions or any such rules and regulations. The Event Organiser is also entitled to impose Event rules upon the Participant from time to time which will form part of these Conditions. The relevant rules and regulations for triathlon Events may be obtained from https://www.castleraceseries.com/races/rules/ and the www.britishtriathlon.org and www.triathlon.org or the equivalent websites in France and Ireland.

2.4 The Participant must complete the Event Day registration process at the times and on the day as instructed by the Event Information, which will be issued by the Event Organiser before the Event.

2.5 For Multi Discipline events excluding Aquathlon it is the Participant’s responsibility to provide and use a roadworthy bicycle, helmet, or other safety requirements to ensure compliance with BTF, FFT or TI rules and regulations (depending on the country in which the race is held). If required, the Participant will supply their bike for inspection.

2.6 For Multi Discipline events excluding Duathlon it is the Participant’s responsibility to provide and use a wetsuit which complies with BTF, FFT or TI rules and regulations (depending on the country in which the race is held).

2.7 The Event Organiser may introduce a Cut-off Time as they see fit as part of the Event rules, being limits on the time taken to complete sections of the Event (as initiated by the Event Organiser at its discretion) to ensure the safe and proper running of the Event. Subsequently, competitors may be instructed to withdraw from the Event or race in accordance with imposed Cut-off Time.

2.7.1 For the avoidance of doubt, no refund of the Entry Fee will be made to the Participant if they do not meet the Cut-off Time imposed by the Event Organiser and advertised on the Event Organiser’s website.

2.8 The Event Organiser reserves the right at any time to remove Participants from the Event or prevent Participants participating in the Event if in the Event Organiser’s sole discretion, it considers such action necessary for safety reasons or the proper enjoyment of the Event by other Participants or for any other reasonable reason, including but not limited to the imposition of a Cut-off Time.  No refund of the Event Fee shall be made if the Participant has acted negligently, maliciously, with wilful misconduct or otherwise without due care and attention for the Event or other participants, so as to cause his/her removal.

2.9 At Event Day registration, the Participant may be asked to produce appropriate photographic personal identification at the sole discretion of the Event Organiser (such as drivers licence or passport)

2.10 While the Event Organiser takes every care with the staging of the Event, the Participant acknowledges that personal accident and personal items insurance is his or her sole responsibility.

2.11 Age restrictions are applied to each Multi Discipline Event in accordance with rules and regulations of the relevant sporting governing bodies and for the purposes or entry are applicable to the Participant’s age as of 31 December in the year in which the Participant is competing. In the case of the Single Discipline Events, Participants under recommended age restriction may participate in the distance Event at the sole discretion of the Event Organiser and with a signed Consent Form by the Participant’s parent or guardian.

2.12 All decisions and rulings by the Event Organiser, its employees and its agents are considered final.  Accordingly, the Participant will comply with all Event rules and all instructions and guidelines given by stewards, marshals, and safety personnel. The Participant acknowledges and agrees that the Event Organiser will organise and run the Event and will have sole authority and be the final arbiter on all decisions relating to the safety, running and organisation of the Event, the rules of the Event, the timings/finish times and the placings.

2.13 These Conditions are personal to the Participant and it may not assign any of its rights or obligations under this Agreement without the prior written consent of the Event Organiser. The Participant represents and warrants that the Entry is purchased for personal use only, that it cannot be donated free of charge or otherwise given away for free (other than by an authorised Charity for Charity Participants), and that it is not purchased as part of any form of business or commercial activity (save as expressly authorised by the Event Organiser), and in particular, that the Entry may not be resold or offered for resale by anyone whether at a premium or otherwise and may not be used for advertising, promotion use as a prize (including in competitions and sweepstakes), travel packages, or for any other trade purposes (save as expressly authorised by the Event Organiser). Donation, give away, resale or attempted resale is grounds for seizure or cancellation without refund or other compensation.

2.14 The Participant acknowledges and accepts that circumstances concerning an Event may change from time to time for reasons out of the Event Organiser’s reasonable control or otherwise, without the Event Organiser incurring any liability and without any rights to withdrawal being accrued by the Participant other than set out in clause 4 below. By way of example, and for illustration purposes only, car parking arrangements, rules regarding wet suits, and issues with hotels, may arise/change but such changes/issues will not allow the Participant to withdraw and nor will the Event Organiser be deemed liable except as otherwise set out herein.


3.1 In consideration for being granted the right to participate, the Participant must pay the Entry Fee set out on the Entry Form.

3.2 The Participant shall complete the Entry Form online and submit it together with payment of the Entry Fee online in accordance with the Event Organisers’ website.

3.3 The Participant shall not be eligible or entitled to participate in the Event until full payment of the Entry Fee has been received by the Event Organiser. No payment shall be deemed to have been received until the Event Organiser has received cleared funds.


4.1 This clause 4 shall not apply to Event Partner purchases made during the Entry Form. Any cancellation, refund or withdrawal requests must be taken up directly with the relevant Third Partner.

4.2 For all other Participants, the Event Organiser operates a 14-day cooling off period.  Accordingly, the Participant is entitled to cancel his/her application to participate provided the Event Organiser receives written notice of cancellation within 14 days of payment of the Event Fee (payment being deemed made for the purposes of this clause 4.3 by clicking on the make payment link on the secure payment webpage). During this 14-day period the Participant is able to cancel its entry and receive a full refund of the Event Fee by emailing support@castleraceseries.com or writing to the Event Organiser, Matrix Events Ltd, The Old Bank, Penshurst Rd, Penshurst, Kent TN11 8DB. The notice must be received before the end of the 14-day cooling off period.

4.3 The Event Organiser reserves the right to alter the start time of the Event. In the event of a change of start time the Participants will be notified of the revised start time with as much notice as reasonably practicable. No refund in full or in part shall be made for any change in start time for an Event provided the Event takes place on the specified date of the Event.

4.4 The Event Organiser reserves the right to change the date of the Event and shall notify the Participant of any such change as soon as reasonably practicable. If the Participant is unable to attend on the revised date, he/she may withdraw from the Event but will not receive a refund of the Entry Fee. For the avoidance of doubt, the Event Organiser reserves the right to alter the start date of the Event and shall notify the Participant of any such change as soon as reasonably practicable. No refund of the Entry Fee will be made in full or in part as a result of any change in the start date of the Event

4.5 The Participant acknowledges that their Event place may not be transferred to another person.  Event places are limited, and payment of the Event Fee and reservation of the Event place has an effect on logistics and the subscription for the Event. Accordingly, subject to clauses 4.3 and 4.5 above, the Participant may only withdraw from the Event at any time, subject to the following:

4.5.1 If the Participant withdraws from an Event 90 days or more before the Event is scheduled to take place, he/she will receive no refund. However, upon written request, the Event Organiser will put the value of the race price paid by the Participant towards any Event the following year, provided such Event takes place. There may be an additional sum to be paid if race prices increase or the participant chooses a race of a higher value. If the Participant accepts the option to defer their Entry, the Participant must notify the Event Organiser of their intent to take up the deferred Event place and must complete the online Entry Form no later than 30 days prior to the following year’s Event to secure their Event place. The Participant shall only be entitled to defer their entry once and only for the following year.

4.5.2 If a Participant pulls out of the Event between 89 days and 8 days before the Event he/she will receive no refund from the Event Organiser and will not be entitled to a deferred Event place. However, upon written request, the Event Organiser will reserve an Event place at the same Event the following year, subject to the Participant completing an Entry Form and paying the applicable Entry Fee for such event within the stipulated time limits for such event. The Participant must notify the Event Organiser of their intent to take up the Event place no later than 30 days prior to the following year’s Event or within the stipulated time limits for such event, whichever is earlier.

4.5.3 If the Participant cancels their Event place at the Event within 7 days or less to the Event or if the Participant fails to register for the Event he/she will not be entitled to a refund, deferred option or a reserved entry for any future race or Event.

4.6 Specific events – If the Participant cancels a Training Day or if the Participant fails to register for the Event he/she will receive no refund or Event place at a different date.

4.7 The Event Organiser reserves the right to allow the Participant to move their Event to another Event in the same year. The Participant shall provide a written request clearly stating the desire to move to another Event and the reasons for this. A discretionary £10.00 administration charge may be levied by the Event Organiser depending on circumstance.

4.8 Notice of withdrawal from the Event must be communicated by emailing  support@castleraceseries.com stating clearly your desire to withdraw and putting the word WITHDRAWAL in subject line of the email, or by writing to the Event Organiser at Matrix Events Limited, The Old Bank, Penshurst Rd, Penshurst, Kent TN11 8DB. Withdrawals WILL NOT be accepted by telephone. Date of receipt of notice will dictate what is offered for the following year in accordance with this clause 4.

4.9 Should Event places in any category for the Event be oversubscribed, the Event Organiser reserves the right to either offer the Participant an Event place in a suitable alternative category for such Event or withdraw the offer of an Event place.

4.10 In the event the Event Organiser withdraws the offer of an Event place to the Participant in the Event for any reason at any time it will provide the Participant with a full refund of the Event Fee, with no further liability whatsoever arising from such withdrawal. Notwithstanding this clause 4.11 no refund shall be made where otherwise set out herein (including (but not limited to) for the avoidance of doubt clauses 2.3, 2.7 and 2.8).

4.11 The Event Organiser reserves the right to amend the Event format at their sole discretion (such as by way of illustration from a Triathlon to a Multi Discipline Event or other suitable Event or race format) or cancel the Event due to circumstances beyond its reasonable control or for any safety related reason. In the event of the Event being cancelled there shall be no refund to the Participant with no further liability whatsoever arising from such cancellation. If the event format is changed the Participant will not be entitled to any refund and there shall be no further liability whatsoever arising from such change of format.

4.12 I acknowledge that Event Organiser is at its sole discretion may delay, modify, or cancel the Event if conditions or natural or man-made emergencies make administering the event unreasonably difficult or unsafe. I agree that “emergency” is defined to mean any event beyond the control of Matrix Events Ltd., including but not limited to: high wind, extreme rain or hail, hurricane, tornado, earthquake, flood, acts of terrorism, fire, threatened or actual strike, labour difficulty or work stoppage, insurrection, war, public disaster, and unavoidable casualty. In the event of a delay, modification, or cancellation of the Event as described in this paragraph, I understand that I will not be entitled to a refund of my entry fee or any other costs incurred in connection with the Event.


5.1 Notwithstanding anything in these Conditions the Event Organiser shall not be liable to the Participant for any liability in contract, tort (including negligence) or otherwise for any loss of business, revenue or profits, anticipated savings or wasted expenditure, loss or damage of or to personal equipment belonging to the Participant or any indirect or consequential loss or damage whatsoever (notwithstanding that such loss was within the contemplation of the parties at the date of submitting the Entry Form) arising out of the Participant taking part in the Event or any other matter arising under these Conditions nor for an aggregate amount greater than the Event Fee paid by the Participant. Without limiting the foregoing, the Event Organiser will not be liable for any actions of any spectators or other third parties unless otherwise set out herein.

5.2 Accordingly the Participant hereby expressly and irrevocably renounces, for him/herself, heirs and successors in title the right to any recourse or claims whatsoever against the Event Organiser, its officers, employees, suppliers and/or sponsors and/or persons for whom it is answerable (“Associated Parties”) as a result of any kind of physical, mental or other loss or damage of whatsoever nature (including any loss of earnings, profits, or pain and suffering) suffered by the Participant, directly or indirectly, or by his/her family or by any dependents and caused by an event in any way relating to the Participant’s participation in Event, and the Participant hereby undertakes, for him/herself, heirs and successors in title to indemnify and hold harmless the Event Organiser, and the Associated Parties for any costs and/or amount, which they or any of them may be required to pay as a result of any aforesaid recourse or claim by whomsoever made. The Participant also agrees to indemnify the Event Organiser and the Associated Parties for any claim, actions, liabilities or losses resulting from any breach of the Participant’s declarations above and/or the Participant’s negligent acts or omissions and/or wilful misconduct.

5.3 Nothing in these Conditions shall exclude or limit the liability of the Event Organiser:

5.3.1 for death or personal injury caused by the Event Organiser’s negligence;

5.3.2 for fraud or fraudulent misrepresentation; or

5.3.3 for any matter which it would be illegal for the Event Organiser to exclude or attempt to exclude liability.

5.4 This clause 5 shall be read and construed and shall have effect subject to any limitation imposed by any applicable law.


6.1 The Participant irrevocably consents to:

6.1.1 his/her appearance in the Event being filmed, recorded, incorporated and exploited in whole or in part in any television programme, film, video or broadcast of whatever nature by all means and, in all media and formats now or invented after the date of these Conditions; and

6.1.2 the use and reproduction of the Participant’s name, likeness, appearance and photographs, films and recordings by all means and in all media for the purpose of advertising, publicity and otherwise in relation to the exploitation of the Event (and future events) and/or the promotion of the Event (and future events) and the commercial rights relating to the Event (and future events) provided that such use does not imply direct endorsement by the Participant of any official sponsor or supplier of the Event.

6.2 any film, photographs (by camera or mobile phone), or any other recording of moving or still picture, and all intellectual property in connection therewith (including but not limited to copyright) shall remain the property of the Event Organiser, and where such intellectual property does not automatically vest in the Event Organiser, these Conditions shall constitute a legally binding assignment thereof and/or the Participant shall sign all reasonable documentation required to give affect thereto. Accordingly, any such recording shall not be used other than for private use without the Event Organiser’s prior written consent.

6.3 The Event Organiser will use best endeavours to provide an Event Finish Time Results for the Participant however it cannot be held responsible for any computer result anomalies or any technical malfunctions.

6.4 The Participant is made aware that the Event Organiser may make use of drones to produce aerial video and photography.  The Participant acknowledges that the drones may fly within less than 30m of the Participant before, during, or after the event and, by agreeing to these Terms and Conditions, authorises this use by the Event Organiser and or their subcontractors.


7.1 These Conditions (and the documents referred to therein) constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to the Event. The Participant acknowledges and agrees that in submitting the Entry Form (and the documents referred to therein) it does not rely on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person (whether party to these Conditions or not) other than as expressly set out in these Conditions.

7.2 Nothing in these Conditions shall constitute or be deemed to constitute a partnership between the parties hereto or constitute or be deemed to constitute either party as agent of the other for any purpose whatsoever and neither party shall have authority or power to bind the other or to contract in the name of the other in any way or for any purpose.

7.3 No waiver by either party of a breach or a default hereunder shall be effective unless in writing and signed by both parties and any such waiver shall not be deemed to be a waiver of any subsequent breach or default of the same or similar nature.

7.4 To the extent permitted by law all provisions of these Conditions shall be severable, and no provision shall be affected by the invalidity or unenforceability of any other provision with the remaining provisions if necessary, being so amended as shall be necessary to give effect to the spirit of these Conditions so far as possible.

7.5 These Conditions shall be interpreted in accordance with the laws of England and any dispute arising hereunder shall be subject to the exclusive jurisdiction of the English Courts.


Macmillan Cancer Support Terms & Conditions for Castle Race Series

Charity Place:

For this Challenge you pledge to raise a minimum sponsorship target. Sponsorship targets vary and depend on your chosen distance; £500 for the Half Iron distance triathlon or Iron distance triathlon, and £350 for all other triathlon and multisport races up to and including the standard distance, £200 for run, cycle, swim only and obstacle events and £100 for colour events. This does not include Junior events. This pledge excludes any registration fee or gift aid. This sponsorship money should be received by Macmillan Cancer Support within one month of the Challenge. All funds raised through the Challenge must be payable to Macmillan Cancer Support in £ sterling. The objective is to raise as much sponsorship as possible.

All participants:

  • You confirm that you are medically fit and that you participate in the event at your own risk. Macmillan Cancer Support will not be held responsible for injury or illness resulting from your participation.
  • You understand that it is your responsibility to read any terms and conditions issued by the race organisers and to comply with these.
  • You confirm you will be the minimum age on race day, as dictated by the race organisers. [If you are under 18, you confirm that you have informed a parent or guardian that you have joined Team Macmillan and are fundraising for this event.]
  • You acknowledge that Macmillan Cancer Support may incur costs as a result of you joining Team Macmillan (e.g. cost of producing and sending fundraising pack/technical kit) for this challenge. The objective is to raise as much sponsorship as possible.
  • You acknowledge that you will pay a registration fee for you Charity Place at the following rate: £25 for the Half Iron distance or Iron distance triathlons, £20 for all other triathlon and multisport races up to and including the standard distance, £10 for run, cycle, swim only and obstacle events and £5 for colour events.
  • Should you, for whatever reason, not take your Charity Place, all sponsorship forms and monies collected should be forwarded to Macmillan Cancer Support or returned to your sponsors.
  • When completing the Entry Form for a Charity Place and or donating, you have provided Macmillan with information about you and consent to Macmillan using this data. You understand that it will be necessary for Macmillan and Castle Race Series to share the data with one another to participate in this event.
  • We do not sell or swap your details with any third parties, but in order to carry out our work we may need to pass your details to service companies authorised to act on our behalf.
  • We will keep your details on our database so we can provide you with the best possible support every time you contact us.
  • All participants, supporters and spectators, including friends and families who choose to attend the event confirm that they are happy for their names, video footage, photographs taken of them during the event to be used to publicise the event by Macmillan Cancer Support and its trading companies (Macmillan Cancer Support Trading Ltd and Macmillan Cancer Support Sales Ltd) for commercial and fundraising purposes including, but not limited to marketing material, television broadcasts, social media, advertising, publications, and other documents or mediums that may be made available to the public. Photographs of children will not be used in this manner without express written consent; unless the images are incidental, for example, children’s images at the starting line. For further information about how we collect and use personal data, please refer to our Privacy Policy
  • Macmillan Cancer Support would like to contact you (including by telephone) about our fundraising, campaigning and services for people affected by cancer. If you would prefer us not to use your details in this way please write to Macmillan Cancer Support, 89 Albert Embankment, London, SE1 7UQ, email on contact@macmillan.org.uk or telephone us on 0300 1000 200.
  • Any complaints can be made using our online feedback form, in writing to fundraising@macmillan.org.uk or by phone on 0300 1000 200 as soon as possible after the event.


Yellow Jersey Terms & Conditions for Castle Race Series


CASTLE RACE SERIES Participants opting-in to “INSURANCE: RACE FEE AND PEDAL CYCLE INSURANCE“ during the Entry Form, are being included under a group policy arranged by Yellow Jersey via Allianz Partners. The group policy is purchased by CASTLE RACE SERIES on behalf of its Participants and covers ONLY those that have opted-in and contributed to its cost during the Entry Form.

This document is a legally binding contract of insurance between Castle Race Series (you) and us.

We agree to insure your participants under the terms, conditions and exceptions contained in this policy wording and outlined in the policy schedule. Your participants are insured during the period of insurance for which you have paid, or agreed to pay, a premium and the sections for which they have opted-in below.

Race fee cover starts from the time your participants opt into your group policy through to the start time of the event. Theft cover is operative for the 24hr period surrounding the event (triathlons only). Damage cover is operative during the event only (triathlons only).

Unless we have agreed otherwise with you, this insurance is governed by English law.

Remember that it is a condition of your policy that your participants must provide all information and assistance we may require during the course of our investigations. Failure to do so may result in unnecessary delays and expense being incurred or their claim not being paid.


We won’t pay more than the amount it would have cost us to replace or repair using our own suppliers.

We do not have to use any pedal cycle dealer or distributor nominated or selected by your participants. However, if their preferred pedal

cycle dealer or distributor will match the prices available to us, and work with us directly, we will consider their request.

They must accept that we may appoint a specialist, including carbon restoration experts, to investigate, repair and restore any pedal cycle claim on our behalf. They must retain any damaged pedal cycles for inspection unless we have advised otherwise.

The most we will pay will be the value of the pedal cycle.

Where there is a partial loss we will pay the proportionate value of the damaged item(s) being claimed for rather the full pedal cycle replacement cost as new. For a bespoke build, this may be restricted to the value for the individual damaged part.


The following words or phrases have the same meaning whenever they appear in this section

Accident / accidental – A sudden or unexpected crash, fall or impact whilst using your pedal cycle in the event which causes damage to your participant and/or their pedal cycle, during the period of insurance.

Accessories – Pedal cycle related equipment and clothing owned by your participant and used in conjunction with the pedal cycle which are not essential to its operation, including but not limited to: clothing, jerseys, bib shorts, helmets, glasses, wetsuits, cycle shoes, saddle bags, cycle computers, bottle cages, bottles, clip on tri bars.

Date of Loss – The date your participant first became aware of the incident that either caused accidental damage to their pedal cycle, or that caused them to withdraw from the event.

Event – The race your participant entered, when opting into your group policy.

Evidence of Ownership – Original purchase receipt, showing the date, price paid, details of the pedal cycle including name and address of seller(s).

Participant – An entrant in one of your events who has opted-in to this group policy.

Pedal Cycle – Any bicycle, tricycle, tandem or trailer cycle (powered by human pedalling and/or an electric battery with an output not exceeding 250w and 15.5 mph) as disclosed on the schedule, including all components, equipment upgrades, or cycle related equipment which form part of the pedal cycle and are essential to its operation and which are owned by your participant or for which they are legally responsible.

Period of Insurance – The period for which this policy is in force as shown on the schedule. Participants are only covered for accidental damage of their pedal cycle whilst partaking in the event, and for theft of their pedal cycle for the 24 hours surrounding the event. Race fee cover starts from when they opt in to this policy, until the start time of the event.

Pre-existing condition:
a) Any respiratory condition (relating to the lungs or breathing), heart condition, stroke, Crohn’s disease, epilepsy, allergy, or cancer for which your participants have ever received treatment (including surgery, tests or investigations by a doctor or a consultant/ specialist or prescribed medication).
b) Any psychiatric or psychological condition (including anxiety, stress and depression) for which they have suffered which they have received medical advice or treatment or been prescribed medication for in the last five years.
c) Any medical condition for which they have received surgery, in-patient treatment or investigations in a hospital or clinic within the last 12 months, or for which they are prescribed medication.
d) Any disease, illness or injury they are aware of but for which they have not had a diagnosis.

Schedule          – The document showing the details of the insured person and the cover provided.

Terrorism – An act, or the threat of an act, by any person or group of persons, whether acting alone or on behalf of or in connection with any organisation or government, that:

a) Is committed for political, religious, ideological or similar purposes; and
b) Is intended to influence any government or to put the public, or any section of the public, in fear; and
c) It involves violence against one or more persons; or
ii. involves damage to property; or
iii. endangers life other than that of the person committing the action; or
iv. creates a risk to health or safety of the public or a section of the public; or
v. is designed to interfere with or to disrupt an electronic system.

They/Them/Their – Your participants.

United Kingdom – England, Scotland, Wales, the Channel Islands, Isle of Man and Northern Ireland.

Value – Your participants may use one of the following options to value their pedal cycle:
a) The price in GBP they paid to purchase a new or second hand pedal cycle, including the sum of any parts they purchased and which form part of their pedal cycle (including VAT).
b) For vintage or antique pedal cycles, which are of particular worth due to their age, style or collectability, the sum shown in any valuation they provide to us, provided that such valuation is less than three years old and has been provided by a vintage cycle retailer or other suitably qualified valuation expert.
c) For custom builds, the price they paid for the sum of the parts excluding labour costs.

We/Us/Our – The insurers named in the guidance notes of this policy wording.

You/Your -The insured person named on the schedule whose business is registered in the United Kingdom.



  • We will cover your participant if they need to withdraw from the event, due to a sudden, unexpected and unforeseeable event that takes place after they entered the event or opted in to this group policy (whichever is the latter), that prevents them from reasonably taking part.
  • We will pay the non-refundable race fee cost, less any refunds applicable at the date of loss, up to £500


  • the excess (10% of entry cost)
  • booking fees
  • claims due to pre-existing conditions
  • any refunds due from the organiser at the date of loss
  • if they change their mind or have a change of personal or business circumstance
  • if they cannot provide a medical report to justify their claim, dated within 72hrs of the injury or cancellation
  • any costs if the event organiser, cancels, postpones or reschedules the event
  • costs if your participant is unable to attend a rescheduled date for the event
  • claims for fertility or pregnancy related reasons, unless they suffer complications
  • claims due to any Government intervention



  • We will cover your participant’s pedal cycle for accidental damage sustained in the event up to £5000.


  • the excess (10%, minimum £100)
  • accidental damage not sustained in the event
  • unexplained accidental damage
  • claims for a frame or wheelset unless there are visible signs of structural damage
  • any marring, scratching, denting or cosmetic damage
  • accessories
  • consequential losses arising from an uninsured event or damage.



  • We will cover your participant’s pedal cycle (up to £5000) for theft from the designated and secured transition area of the event, for up to 24 hours surrounding the event.


  • the excess (10%, minimum £100)
  • claims where they cannot provide evidence of ownership
  • theft if you and the police have not been notified within 48 hours of the theft occurring
  • theft if their pedal cycle is left in transition for more than 24 consecutive hours surrounding the event
  • accessories
  • theft if the transition area is not marshalled or secured
  • theft from anywhere other than within the transition area


We will not pay any element of any claim if it involves any the following causes:

  • any act of fraud or dishonesty, as determined by us
  • if the date of loss occurred before the period of insurance
  • accessories
  • professional cycling of any kind
  • pre-existing conditions
  • suicide, attempted suicide or deliberate injury to themselves or putting themselves in unnecessary danger (unless trying to save human life)
  • solvent use, being under the influence of drugs or alcohol, except those prescribed by a registered doctor, or drugs which have been prescribed by a registered doctor and not those prescribed for drug addiction
  • engaging in any criminal act
  • natural disasters
  • financial default,
  • any epidemic or pandemic
  • any act of terrorism
  • pollution or threat of pollutant release.


–   Refund within the initial 14-day period

Your participants may cancel their cover under your group policy and receive a 100% refund of their opt-in costs, without giving reason, by sending us written notice within 14 days of the date they opted in, or if later, within 14 days of them receiving their contractual documentation. However, we will not refund any of their opt-in costs if they have made a claim.

–   Refund after the initial 14-day period

Whilst your participants may cancel this cover after the 14-day cooling-off period, no refund of their opt-in costs will be payable.

–   Refund if the event is cancelled or postponed by the organiser or governing body

If the event has been cancelled by the organiser, or a cancellation has been enforced by a governing body, we will refund 75% of your participants’ group policy opt-in cost. They must request the refund by emailing support@yellowjersey.co.uk within 14 days of the date of the event cancellation, otherwise no refund will be paid. 

–   Refund by us

We may cancel a participant’s cover by sending them 7 days’ notice to their last known address. We will refund in full, so long as they have not made a claim. If they have made a claim, there will be no refund.